Frequently Asked Questions

Do you deliver?

For those that require immediate gratification we have some items in stock for quick delivery. We have delivery service to all parts of the Bay Area and have friendly, polite and professional staff that respect your time and property. They will deliver within a two hour window Tuesday through Saturday from 8am to 8pm.

What is your standard turnaround time? How long until items are delivered?

Floor models are available immediately and can be delivered at your convenience through our delivery service. Items that need to be ordered from the manufacturer or special custom orders can take up to 12 weeks before being available for delivery. Our delivery service will arrange a two hour window, Tuesday through Saturday from 8am to 8pm, that works for you.

Can I customize the color, finish or fabric of my item?

Yes! We have different options available for most items. Just let us know what you’re interested in and we’ll help you find the best option available.

Do you offer custom furniture or hardware?

Yes! Previous customers have created some beautiful custom furniture as well as custom drape hardware with us. Please give us a call or stop by the store to discuss your ideas and how we can help you create the piece of your dreams!

Can you reupholster previous purchases?

We can arrange reupholstering for some of our items if you’re ready for a new look. Just give us a call and we’ll let you know if it’s a possibility!

What is your Price Match policy?

Echo wants your business.  As a brick & mortar store we try to be price competitive with all the products we sell.  We pride ourself in providing “above and beyond” service to all our clients.  We try to provide all the information needed to make an intelligent, well thought out decision for all your home furnishings needs.

Our mission is to make sure our clients receive what they purchase with no surprises.  If after shopping with us and before you make your decision to make a purchase you find a lower price on an item on the internet we would appreciate the chance to match that price.  Sometimes we can do it and sometimes with out of state shippers not charging sales tax we cannot.

We hope we can count on your support.  We are a small company serving the local community for 20 years.  Thank you for your support.